The final verdict on this

I enjoyed an exceptional stay with attentive staff who genuinely cared about my comfort. The spacious room had a lovely view, and breakfast boasted a fantastic variety. Each morning, my tea was served with real cream, showing great attention to detail. This hotel truly exceeded my expectations—I'll gladly return!

The underground parking is complimentary and directly accessible, which is great for convenience. There's a decent amount of complimentary drinks, including hot and cold filtered water, on every floor that makes the stay cozy.

Only 220-volt outlets are in the rooms, which required me to borrow an adapter from the front desk. This hotel doesn't feature many USB charging options—there's just one on the router by the TV, which makes it difficult when trying to charge multiple devices. My room faced the sunrise, and I found the cooling system ineffective during the hot days, which I mentioned to management but saw no solution. Additionally, the neighborhood felt a bit unsafe at night due to smoke from nearby houses, and the centralized AC system allowed some of that smoke to seep inside.

This place suits me perfectly! With excellent Wi-Fi, 24-hour reception, and a great bar lounge area, I have everything I need. The staff even returned my forgotten hairbrush, showing their dedication. I'll be back for my business trip!

The hotel was perfect for families! We loved that it’s connected to Plaza de los Lagos, where we enjoyed some fun bowling and checked out great local boutiques. The breakfast was fantastic, and the staff were incredibly accommodating, making us feel right at home.

My kids wished there was a dedicated play area with toys or an indoor pool to keep them entertained during downtime.

I spent 4 nights here mainly to relax and enjoy some leisure time. The staff were fantastic, and I especially appreciated the wonderful surprise of a birthday tray with champagne and treats—it truly made my day special. The large room was comfortable and offered a great view of the city. Breakfast had an outstanding variety, which kept our mornings delightful. However, the pool and gym area were quite busy, and safety in the surrounding neighborhood felt a bit concerning at times.

i had a wonderful stay for a couple of nights. the large room was comfortable, and the staff provided exceptional service. breakfast had a great variety of fresh choices that truly exceeded my expectations compared to previous stays in osorno.

only one usb charging port available.

I spent three nights at the Sonesta Hotel in Osorno, and it was quite nice overall. The room was large and comfortable with modern amenities. They kept it spotlessly clean every day. I really appreciated the quality of breakfast. there was a great variety of fresh options each morning that went beyond my expectations. The staff truly stood out. They offered exceptional service, always attentive and friendly. I felt valued as a guest. The only downside was the charging options. There was only one USB port available, which made it challenging to charge multiple devices. I had to request an adapter for the 220-volt outlets, but the front desk was quick to help with that. Despite this small inconvenience, my stay felt comfortable and pleasant. The hotel's location provided easy access to the area, but I noticed some safety concerns outside at night.

the check-in process was a bit slow. but we loved the spacious rooms with modern decor, amazing breakfast options with fresh fruit, and the enthusiastic staff who surprised us with a birthday treat.

The staff provided exceptional personalized service, always attentive to our needs, including remembering special requests for breakfast like cream instead of whole milk. The room was spacious and spotlessly clean, featuring a comfortable bed and great amenities. However, the bar felt a bit lacking in atmosphere, and while the location was convenient, the presence of a casino may not be appealing to all guests. Breakfast included delicious options like hot waffles, but some dining areas were not clearly marked.

Surprising comfort with a view

Woke up to a beautifully spacious room that was impeccably clean. The staff went above and beyond, always making sure our needs were met, especially during breakfast, which had a delightful variety.

The Standard Twin Room was super spacious and comfy. Everything was spotless, and the bed felt really nice. I loved the big windows with a good view. The bathroom was well-kept and had everything I needed. And it was cool that they paid attention to my requests every morning, like getting the right cream for my tea. Aside from that, I felt well taken care of with personal attention from the staff, which made it even better.